S9-AH01
$80 USD
_Reflective Balaclava Mask
INFO
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SPECIFICS
2-way mask - Gaitor / Balaclava mask
Heat retention Merino Wool Polyester blending fabric
Front and side reflective logos
Anatomical pattern design
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SIZES
Free
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COLOR
Black
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TEXTILE
Main: 33% Merino Wool / 67% Polyester
Part: 93% Polyester / 7% Spandex
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INDEX
CATEGORY_ACCESSORIES
LOOKBOOK
SUPPORT
SHIPPING POLICY
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SHIPPING SERVICE
Shipping costs are calculated at checkout. We offer worldwide shipping to all the countries. We are using DHL as default shipping service, but due to the policies and customs conditions from different countries, the shipping service will be changed on several countries to minimize the process time of the package. Once the package is dispatched, you will be able to receive a tracking number for your reference by E-mail or SMS.
Please check the following list for the delivery days of the international shipping service.
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FedEX International Priority
Delivery Days : 2-4 days
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DHL Express
Delivery Days : 2-4 days
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SF Express
Delivery Days : 2-4 days
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EMS Postal System
Delivery Days : 5-7 days
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SHIPPING SCHEDULE
Please be noted that the usual shipping days of Guerrilla-Group are Monday / Wednesday / Friday with the exception of holidays (GMT+8).
To ensure the product condition of your order, we will examine the products again before we send out the package. Therefore the package will be only processed on days we listed above. Please contact us if you need assist due to any urgent situation.
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IMPORT DUTIES
Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / Fedex / EMS / SF-Express or your local customs office directly. Guerrilla-Group (GFIRMG Co., Ltd) has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.
CONTACT US BY CLICKING HERE OR EMAIL US
shop@guerrilla-group.co
LAST UPDATED: 2023.04.24
REFUND POLICY
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IMPORTANT
To initiate a return or exchange, please contact us by email or following form to process a return application. Please follow the return/exchange process below carefully to ensure that your application is processed correctly and that you receive a refund or exchange:
- RETURN POLICY
- Returns are accepted within 5 days of delivery.
- Approved returns must be shipped back within 3 days of approval.
- Returned items must be unworn, new condition with the tag attached.
- Customers are responsible for the cost of return shipping.
- Original shipping costs will be deducted from the refund amount.
- Customized items and BPR collection are not eligible for return or refund.
- Products over the amount of $200 are subject to a $15 restocking fee.
- We are not responsible for packages that are lost or stolen after the tracking shows that they are delivered.
- If we see multiple pack returns from you we will likely block your future orders.
- EXCHANGE POLICY
- Exchange are accepted within 5 days of delivery
- Approved exchanges must be shipped back within 3 days of approval.
- Products should be in unworn, new condition with the tag attached.
- Customers are responsible for the cost of return shipping and any additional shipping costs for exchanged items.
- If the value of the exchanged item is less than the original item, the difference will be refunded to the customer. If the value is more, the customer will be required to pay the difference.
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REFUNDS
After we receive the returned item(s), you will be refunded the full amount of the product returned. Please note that refunds may take up to 5-10 business days to appear in your account. For any returned or exchanged items, we do not refund the cost of shipping of your original order.
- NON-REFUNDABLE ITEMS
- SALE ITEMS
Products purchased during sale periods are eligible for store credit only. Store credit will be issued through Guerrilla-Group Gift Card.
- CUSTOMIZED ITEMS / BPR COLLECTION
Customized products are not eligible for return or refund.
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SALE ITEMS
Products purchased during sale periods are eligible for store credit only. Store credit will be issued through Guerrilla-Group Gift Card.
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REPAIRS
We do offer repair service for our products. If you need further information, please contact us.
- ORDER CANCELLATION
- Orders may be cancelled before they are shipped.
- Refunds for cancelled orders will be processed within 5-10 business days.
CONTACT US BY CLICKING HERE OR EMAIL US
shop@guerrilla-group.co
LAST UPDATED: 2023.04.24
